Terms of service

THE CAKE CUPBOARD — TERMS OF SERVICE

About us
The Cake Cupboard is operated by Carmen Burtenshaw, 48 Mallard Drive, Ridgewood, Uckfield, TN22 5PW, United Kingdom.
Email: cakecupboard26@gmail.com

Orders and payment
Our products are prepared to order. Prices are in British pounds, and full payment is required at checkout. Your order is accepted when we send your order confirmation. Please check your items and collection details and contact us promptly about any errors.

Collection
Orders close at 11.59pm on the Wednesday before your selected Saturday. Collection is between 10am and 10.30am on that Saturday from the address above. We do not currently offer delivery or postage. Please bring your order confirmation.

If you cannot collect at the agreed time, contact us as soon as possible. Alternative arrangements depend on availability and safe food storage.

Our products and allergens
Our bakes are handmade, so appearance may vary. Any stated minimum weight or other product specification will still apply.

Please read the product’s ingredient and allergen information before ordering. Contact us before placing an order if you have a food allergy or need further information. Follow the storage instructions and use-by or best-before date supplied with your order.

Cancellations and refunds
Email us with your order number to request a cancellation. Cancellations received by 5pm on the Thursday immediately before your selected Saturday receive a full refund.

For fresh, perishable products cancelled after that deadline, any amount retained will reflect our actual loss, taking account of costs saved or resale. Please contact us to discuss your order.

For granola and other products covered by statutory distance-selling cancellation rights, you can cancel from ordering until 14 days after collection. After notifying us, return the goods within a further 14 days. You pay any return postage for a change-of-mind return. Refunds are made to the original payment method within 14 days of receiving the goods back or evidence of their return.

If we cannot fulfil your order, we will contact you and refund any unavailable items. We will not substitute products without your agreement.

Problems with your order
Please email us promptly if anything is wrong. Nothing in these terms limits your statutory rights concerning faulty, unsafe or incorrectly described goods.

Personal information
Please see our Privacy Policy for information about how we handle your personal data.